Treasured Terms of Use

Welcome to Treasured.

These are the Terms of Use under which you may use our website and our mobile application TREASURED (each and collectively the “Service”). The Service is owned by Treasured Limited, a registered UK company (“We”, “Us”, “Our”).

Suitability and Compliance

The Service is not intended for children under 13, and we do not knowingly collect information from children under the age of 13. Children aged 13 or older should not submit any personal information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents' or guardians’ permission to use the Service. In the event that we learn that we have collected personal information or Content from a child under age 13 we will delete that information as quickly as possible. You can contact us by email via and our website provides clear links to allow you to contact us by other means.


A cookie is a simple text file that is stored on your computer or mobile device by our server when you login. These cookies will contain anonymous digital information which does not explicitly identify you. Any codes we use such as unique identifiers are necessary to allow our server to help manage your session and to help you to login and navigate the web pages and features.

Our cookies do lots of different jobs and in addition to helping you to navigate the web pages, our cookies will store your preferences during the session.

Some websites, including ours, will also use cookies to enable us to target important information messages or marketing messages in line with your preferences.

We use Google analysis services to analyse the anonymous information we collect from cookies to create analytics which are statistical in nature, again for improvement of the service and our marketing plan.

Should you wish to block cookies you can do this by changing the settings in your browser. The method by which you do this will vary according to the type and version of your browser but you can easily find instructions on how to do this in your browsers help, please note that doing this may restrict your use of Treasured via the browser.

If you proceed to use this Service you agree that you have read our advice on cookies and have consented to allow the system to use cookies unless you have disabled them in your browser.

The Agreement

These Terms of Use ("Agreement") include our Acceptable Use Policy, Privacy Policy, Sales Terms, and Price List.

Terms of Use may be modified by us from time to time and the new version will be posted to our website becoming effective immediately and you agree to check our website regularly to be aware of the current Terms of Use.

Your continued use of the Service indicates your acceptance that these Terms of Use apply

About the Service

The Service is intended to provide the electronic equivalent of a “Box” in which you might store a photograph album or a "Scrapbook" which can be shared with your family and friends on the same basis you would share your photographs. Some of the key features include:-

  • The ability to create Boxes and Events
  • The ability to upload and manage media files such as photographs and documents into a Box or Event
  • The ability to create a timeline and add stories, and comments
  • The ability to manage the privacy of your Content and to share with family and friends
  • The ability in future to order hard-copy albums and products from the Content of your Box and Events

The Service will handle many popular media file types however not all file types will always be supported.

New members will pay a subscription fee which includes an allowance of storage space which is free of charge. On the website we will maintain and publish a price list and in line with your use of storage space and other features of the Service you may be charged fees.

When you create a new Box or Event you become the Owner of that Box or Event. Our fees and your usage statistics are calculated separately for each Box or Event where you are the Owner. Your usage includes all Content in your Boxes or Events including Content placed in your Box or Event by others you have invited to participate.

We provide tools to assist and you agree to monitor the size and suitability of Content in your Boxes and Events

We reserve the right to offer promotional discounts and benefits to new members and at our discretion these may not be available to existing users. If you do not maintain your subscription we will have the right to terminate your account

Accessing the Service

You will need to register a unique Username and Password for your sole personal use which you agree to maintain regularly and keep confidential.

You will be asked to provide us with your email address which must be validated. You agree that legal notices and formal communication will be sent by email or displayed through the Service.

Your account may be terminated or suspended by us at any time. You may terminate your account at any time using the options provided online.

Property Rights & Liability

The term "Content" shall mean all of the media files, documents, text, and other materials uploaded to the Service.

You agree that when you upload Content to the Service you automatically grant us an unrestricted perpetual license to use such Content for the provision of the Service. In addition to this, if you add Content to a Box or Event owned by another person you automatically grant the Owner of that Box or Event an unrestricted perpetual license to use the


You agree we are allowed to display, send, print, or modify your Content in order to provide the Service as intended. We are the owner of all intellectual property rights in the Service including all software, Trade Marks, images, designs of all kinds, and all media and works created by us.

To the extent permitted by law, our liability for any loss whether direct or otherwise you suffer through breach of this Agreement is limited to the price of the Product you purchased.

We will not be liable or responsible for any breach of contract or impairment of service caused by events outside our reasonable control ("Force Majeure Event"). We will use commercially reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may continue to be performed.

You are responsible for keeping your Username and Password confidential and you accept that you may be liable for actions performed through your Username.

You agree to indemnify us and our officers and employees against any action, claim, damages, liability, costs and expenses arising out of:

  • any use by you or under your Username that is in breach of this Agreement,
  • any third party claim arising from the handling of Content held under your account which is illegal or an infringement of the third party's property rights

Links to third party Websites, advertisements, and resources are provided for your information only. We have no control over the content of third party websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. The existence of a link or URL is not an endorsement or invitation of any kind on the part of us and you agree to perform your own due diligence. If any provision of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the remaining terms and conditions which will continue to be valid to the fullest extent permitted by law.

Data Protection

We will only use personal information provided by you in accordance with our Privacy Policy and you consent to such use.

We are not responsible for the security of your Content or data during transmission over the public internet.

You agree you are responsible for maintaining backup copies of your Content outside of the Service.

We will not be liable for any loss or damage or loss of use where the Service has been the victim of cyber-crime, hacking, or malware intrusion of any kind.


The courts of England and Wales have exclusive jurisdiction over this Agreement.

Acceptable Use Policy

This Acceptable Use Policy forms part of our Terms of Use. 

You agree we may refuse to allow or may delete Content at any time at our sole discretion.

Your compliance with these terms shall be determined by us or a legally competent authority and you agree decisions shall be final and binding with no rights of compensation or recovery.

You agree you are accountable for all Content held within Boxes and Events which are Owned by you. The following rules apply at all times:-

You agree to:-

  • use this Service only for lawful purposes and only for the purpose intended as described by us
  • use this Service to represent only your own information, views, and opinions as yourself

You agree not to:-

  • allow or cause persons under 13 to use the Service
  • misrepresent your identity or affiliation or relationship with others
  • breach any applicable local, national or international law or regulation
  • create or upload Content which has any unlawful or fraudulent purpose or effect
  • cause annoyance or needless anxiety to other persons, or attempt to harm or defame others
  • neither cause nor incite discrimination or criminal activity or promote illegal acts
  • advertise or promote products or services, or solicit others to trade in any way
  • disseminate any data or objects that contain harmful or malicious software of any kind
  • encourage, enable, cause, or engage in ID theft or other criminal activity
  • allow or encourage others to gain unauthorised access to the Service
  • interfere with, damage or disrupt any part of the Service or its operational components

You agree Content you provide will:-

  1. be wholly owned by you or legally licensed to you for use on the Service prior to uploading
  2. not name or include persons under 13 without express permission from their parent or legal guardian
  3. be factual and not deliberately misleading and all opinions will be genuinely held
  4. not contain material that is blasphemous, pornographic, offensive, indecent, or abusive
  5. not portray aggressive violence or enticement to violence or abuse
  6. not infringe copyright, property rights, trade marks, or a legal duty of confidentiality
  7. not threaten or abuse another person or their right to privacy if so expressed

Reporting Unacceptable Use

You can report unacceptable use by email to or by any other means shown via our website.

We cannot monitor all individual Content uploaded by users of the Service and it is possible that unacceptable behaviour may occur in breach of our rules.

We will investigate and take action to remove unacceptable content when we become aware of it. We shall not be obliged to communicate the outcome or findings of our investigation nor shall we be obliged to act in any specific timescale.

We will cooperate with national law enforcement agencies at all times and we will report incidents and activity where we believes the law has been or could have been broken, or others may be at risk.

Sales Terms

These Sales Terms form part of our Terms of Use. 

The term "Product" shall mean any subscription or goods or services offered for sale within the Service. 

An Order is raised when you confirm your purchase online and this is directed to our secure payment handling agency. Your Order is deemed to have been accepted by us only when you receive confirmation from us or our payment agency that your payment has been received.

We do not have access to your payment card or payment account information. The terms of business and the security provisions of our payment agent can be viewed online.

All sales correspondence will be sent by email to the email address you have provided. If you need to contact us you should send an email to including your name and order number

We will use commercial couriers and postal services to deliver Physical Products meaning items not in electronic form, such as hard-copy photos and albums. For that purpose you agree we may provide your name, address, and a contact number. We will deliver only to the address you have provided and a signature may be required on delivery. The courier will communicate with you to manage the delivery process

Products which take the form of electronic media and / or online services will be delivered online and confirmation will be sent by email.

We may use third party specialist suppliers to manufacture and deliver Products such as personalised gift items or hard-copy photographs and in this case we will use reasonable endeavours to ensure timely delivery. For that purpose you agree we may provide your name, address, and a contact number

Pricing Terms and Conditions

These Pricing Terms form part of our Terms of Use

Free Account: On joining the Service you will receive an initial free of charge storage allowance of 250Mb.

Additional space can be purchased as follows :-

  • Basic - up to 2Gb of storage for £2 per month
  • Medium - up to 5Gb of storage for £5 per month
  • Large - up to 50Gb of storage for £10 per month

You will be able to earn more free storage space by introducing other new Users and through promotions offered by Treasured from time to time.

Treasured reserves the right to terminate Free Accounts with 30 days notice. Without limiting the generality of the foregoing, if a Free Account is inactive for ninety (90) days, then Treasured may delete the account and any content therein without providing additional notice.

If you do not maintain your payments and your account falls into arrears Treasured shall have the right to suspend or terminate your account.

Treasured will automatically bill you on a monthly basis and you acknowledge that the amount billed each period may vary for reasons that include, differing amounts due to promotional offers, differing amounts due to changes in your account, or changes in the amount of applicable sales tax, and you authorise us to charge your credit card for such varying amounts.

If a Physical Product is defective you can contact us at to request a replacement or refund. We will require evidence of the defect and a defect exists only when a Physical Product does not comply with the description carried on our website. For the avoidance of doubt you accept that minor variances in image and colour reproduction shall be acceptable, and low resolution source files may appear blurred when reproduced. If you wish to cancel an Order for a Physical Product you must contact us immediately by email to Orders for Physical Products may involve automated production processes and you accept we are not obliged to accept your request to cancel an Order. Unless a Physical Product is defective you will be responsible for any return post and packaging.

All prices quoted on the Service are inclusive of VAT and similar local sales taxes if these apply.

We do not offer refunds against subscriptions and or other payments for online use of the Service or electronic products.

Treasured may change the fees and charges in effect, or add new fees and charges from time to time, but we will give you advance notice of these changes by email. You agree to check our website for current price lists in addition to such emails.

Cancelling Your Account

Your Treasured Account will continue in effect unless and until you cancel your Account or we terminate it. You may cancel your Treasured Account online at any time, and cancellation will be effective immediately.

You may request us to cancel your account in writing by email or by land-mail at the address provided on our website in which case you agree you will use a recorded delivery land-mail service giving a return address and termination shall take effect only at the end of the billing period in which we have acknowledged receipt of your cancellation request.

By signing up for a Treasured Account and providing Treasured with your payment account information, you hereby agree to these payment terms and conditions.

Privacy Policy

This Privacy Policy forms part of our Terms of Use. 

We are committed to protecting and respecting your privacy and this policy sets out the basis on which any Personal Data that you provide to us will be handled.

This policy also sets out the terms of Privacy on which Content that you provide will be handled.

Personal Data shall mean the personal information contained in your user Profile which should be maintained by you using the website.

We will only use your Personal Data to operate and monitor the Service and within our group of companies.

We will share your Personal Data with law enforcement agencies and when legally required to do so.

Save as directed by you, we do not sell or share your Personal Data to/with third party companies or web sites.

The Personal Data you provide to us will be processed for the following reasons:

  • to enrich and personalise your experience of using the Service;
  • to administer your user account and to service this Agreement;
  • to process requests from you for Personal Data to be supplied by us;
  • to notify you of our bulletins, information packs and services;
  • to comply with our statutory and regulatory obligations.

The type of Personal Data we will collect about you will include:

  • your name and address;
  • your phone number and email address;
  • details of your use of the Service;
  • information about you which is required to operate the Service

We will never collect sensitive information about you without your explicit consent

We use a regulated third party agent to handle all payment processing and we do not store your payment card or account information

Your personal data may also be printed and stored by us in a secure filing system.

We will keep your Personal Data confidential except to the extent that we are required to disclose it by law (for example where fraud or other crime is involved), or to comply with the instruction of an appointed auditor of professional standing, or a regulatory body of competent jurisdiction.    

Any Personal Data you upload is securely stored on our database(s) and in line with common business practice, we will use an established third party company to provide internet and system hosting services. We will verify that any such third party is able to demonstrate high levels of security policy and security accreditation. The location and identity of this third party may change from time to time and it may be situated in a country other than your own.

By submitting Personal Data to us you consent to any necessary transfer of your Personal Data to the country in which our system resides.

If you believe that your Personal Data is inaccurate, or if you suspect that hacking or unlawful activity has taken place, or if you wish us to cease processing your data for any particular purpose or purposes, please contact us at

Should you wish to obtain a copy of your Personal Data held by us, please send an email to the following address: We may require additional formal identification from you before taking action.

If you are a registered user of the Service, we may contact you (including by email or telephone) to tell you about our services.

If you do not want to be contacted concerning our services then you may unsubscribe from such communication by notifying us by email or through the Service.

Your Content

As a user of the Service you have the option to upload your Content using methods and facilities provided by us. We will ensure the security offered by these methods is compliant with industry practice.

Any Content you upload is securely stored on our database(s) and in line with common business practice, we will use an established third party company to provide internet and system hosting services. We will verify that any such third party is able to demonstrate high levels of security policy and security accreditation. The location and identity of this third party may change from time to time and it may be situated in a country other than your own..

By submitting Content to us you consent to any necessary transfer of your Content to the country in which our system resides.

We will only display, share, or use your Content in accordance with your instructions as indicated by means of the privacy settings and options made available to you within the Service. If you are unclear about these options or any settings you agree to refer to our help pages or to contact us to ensure your settings are correct. You are accountable for maintaining your own settings.

You are accountable for ensuring all persons named or displayed in your Content agree and grant you consent to include them.

The Service includes options for you to share and / or publish your Content and you agree to take all reasonable precautions to understand the extent to which you will publish your Content.

If you believe that your Content is inaccurate, or if you suspect that hacking or unlawful activity has taken place, or if you wish us to cease processing your data for any particular purpose or purposes, please contact us at


If you have a complaint regarding any breach of this privacy policy, please contact us at

When we receive a complaint, we will review and ensure that we are in compliance with this Agreement and all applicable laws.

We will contact you within 40 days of receiving your complaint to inform you of the results of this review and any further actions we will take.

Changes to this Privacy Policy

We may make changes to this Privacy Policy in the future and these will be posted on the Service where you agree to check them from time to time.